Exchange and Returns

Exchange


Have you ordered some of our products and you are not satisfied? No problem! You have 99 days for an exchange!

  • Carefully pack the products, including boxes, packaging and accessories, and send them to our address below. 
  • Attach a copy of the invoice or order confirmation that we sent to you after the order was made. 
  • Let us know for what product you wish to exchange the returned item - by email or by phone, or by the enclosed letter sent together with products.

After receiving the returned items, we will contact you as soon as possible.

Returns


Have you ordered some of our products and you are not satisfied? No problem! You have 99 days for a return!

  • Carefully pack the products, including boxes, packaging and accessories, and send them to our address below. 
  • Attach a copy of the invoice or order confirmation that we sent to you after the order was made. 
  • We will refund your money back to your PayPal account or credit card account.

After receiving the returned items, we will contact you as soon as possible.

 

Address for returning or exchanging the products


Urban Guru s. r. o.
Sturova 1
040 01 Kosice
Slovakia